App access
Use this page if you need help connecting the app to a supported Green Light unit, confirming expected behavior, or reporting problems during testing.
Support site
Help for the Vertical Command app and Green Light device.
Vertical Command is the phone app used to connect to and control the Green Light BLE vehicle indicator system. This page is the public support contact point for app reviewers and approved testers.
BLE connection help
Pairing and reset
Tester support
What this supports
Vertical Command is the companion app for the Green Light system, a BLE-connected vehicle lighting setup used to connect with hardware, manage lighting behavior, and support field testing.
Connection support
The app relies on Bluetooth to discover and pair with compatible hardware. If the device is not visible or disconnects unexpectedly, contact support with the device name and issue details.
Tester feedback
Feature requests, bug reports, and field-testing notes can all be sent through the support email listed on this page.
FAQ
Short answers for the most common tester and reviewer questions.
What is Vertical Command?
Vertical Command is the support and control app for the Green Light BLE hardware system. It is used to connect to a compatible device and manage supported lighting functions during testing.
How do I get support?
Email support@vertical-command.com with a short description of the issue, the device name shown in Bluetooth, and any steps that reproduce the problem.
What if the app cannot find my device?
Make sure Bluetooth is enabled, the supported hardware is powered on, and you are near the device. If the issue continues, power-cycle the hardware and try again before contacting support.
Can I use the app without approved hardware?
No. Vertical Command is intended for use with compatible Green Light hardware and approved testing workflows.
Where do I report a bug or request a feature?
Send your notes to support@vertical-command.com. Include screenshots, device details, and what happened before the issue appeared.
Before you email
Including a few details will make support much faster.
- Your phone model and operating system version.
- Whether Bluetooth was already enabled before launching the app.
- The name of the device shown when the app tries to connect.
- Whether the issue is about connection, control behavior, or setup.
- A screenshot or short description of what you expected to happen.
Privacy and terms
Simple public-facing language for early support and testing.
Privacy Policy
Vertical Command is provided for limited hardware testing and support. Basic information you send voluntarily through support email, such as your name, email address, screenshots, and issue details, may be used to respond to requests, troubleshoot problems, and improve the product.
- No guarantee of broad public availability at this stage.
- Support communications may be retained for troubleshooting and product improvement.
- You should avoid sending sensitive personal information unless it is necessary to resolve a support issue.
Terms of Use
Vertical Command is intended for use with authorized Green Light hardware and approved testing activity. Use of the app may be limited, changed, suspended, or discontinued as the product evolves.
- The app and related materials are provided on an early-access basis.
- Users are responsible for using the system in a lawful and safe manner.
- Support availability and app behavior may change during testing and development.